Buchans Support
How can we help?
Find help with orders, delivery, returns, product fitment and more. Choose a topic below or browse our most common questions.
What do you need help with?
Choose a support topic to find the information you need.
Orders
View your orders, check order information and manage your customer account.
→Delivery
Find information about shipping, dispatch, delivery charges and tracking.
→Returns & Refunds
Learn about returns, refunds and what to do if you need to send an item back.
→Vehicle Fitment
Find compatible parts for your vehicle or get help confirming product fitment.
→Product Support
Get help with products, specifications, technical questions and product selection.
→Trade Accounts
Find information about Buchans Trade, business pricing and trade account access.
Quick Answers
Popular questions.
Answers to some of the most common questions about shopping and ordering from Buchans.
How do I know if a part fits my vehicle?
Use the Buchans vehicle finder to select your vehicle and browse compatible products. Always check the compatibility information shown on the product page. If you're still unsure, contact us before ordering and we'll help confirm fitment.
When will my order be dispatched?
Orders are normally processed within 1–3 working days. Some products may have different lead times or be supplied directly by one of our partners, with additional information shown where applicable.
How do I track my order?
Where tracking is available, tracking information will be provided once your order has been dispatched. You can also view your order information through your Buchans customer account.
How much is UK delivery?
Standard UK Mainland delivery is £4.99, with free standard delivery on qualifying orders over £50. Different rates may apply to certain products or destinations. See our shipping information for further details.
Can I return an item?
Eligible items can be returned in accordance with our returns policy. Please review our Returns & Refunds Policy before returning an item.
Can Buchans help me find a part?
Yes. If you can't find what you need in the store, contact us with your vehicle details and information about the part you're looking for and we'll help where we can.
How does a Buchans Trade account work?
Approved businesses can access dedicated business pricing on eligible products through the Buchans store. Visit Buchans Trade for more information or to apply.
Still need help?
Can't find what you need?
Contact Buchans for help with an order, product, vehicle fitment, technical question or general enquiry.