Return & Refund Policy

At Buchans, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

• Be unused and in their original condition.

• Be returned with any original packaging and accessories.

• Not show signs of installation, use, modification, or damage.

Please contact us before returning any item so we can provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is faulty.

• The item supplied is incorrect.

• The item arrives damaged in transit.

We recommend using a tracked delivery service, as we cannot be held responsible for returned items lost or damaged during transit back to us.

Made-to-Order & Custom Products

Many of our products are made to order or assembled specifically for the customer.

Made-to-order, custom, or special-order products may not be eligible for cancellation or return once production, assembly, or ordering of components has commenced.

If you are unsure whether a product is made to order, please contact us before purchasing.

Damaged Deliveries

Please inspect your order upon delivery.

If your item arrives damaged, you must notify us within 48 hours of delivery and provide clear photographs of:

• The damaged item.

• The external packaging.

• Any internal packaging.

• The shipping label where possible.

This information helps us investigate and process claims with the courier.

Failure to report transit damage within a reasonable timeframe may affect our ability to pursue a claim with the delivery provider.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

Where appropriate, we will offer:

• A replacement item.

• A repair.

• A refund.

Photographs or additional information may be requested to help us assess the issue.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method. Please allow several working days for your payment provider to complete the transaction.

Contact Us

If you have any questions regarding returns or refunds, please contact us using the details provided on our Contact page.