Shipping policy

At Buchans Auto Parts, we aim to process and dispatch orders as quickly as possible while maintaining the quality and accuracy of every shipment.

Order Processing

In-stock orders are typically processed and dispatched within 1–3 working days.

Working days are Monday to Friday, excluding UK public holidays.

Certain products may have additional processing or lead times due to manufacturing, assembly or supplier availability. Where applicable, estimated lead times will be displayed on the relevant product page.

If an unexpected delay materially affects your order, we will contact you where appropriate.

Shipping Costs

The applicable delivery charge will be displayed at checkout before payment is completed.

Products within the same order may be dispatched from different locations. Where this occurs, you will not be charged additional delivery fees beyond the delivery charge shown at checkout.

Delivery charges for destinations outside UK Mainland may vary and, where available, will be displayed at checkout.

Delivery

We use established delivery partners and approved suppliers to fulfil customer orders. Certain products may be dispatched directly from one of our suppliers to the delivery address provided with your order.

As products can be dispatched from different locations, an order containing multiple items may arrive in more than one delivery.

Estimated delivery times may vary depending on the product, delivery service, destination and circumstances outside our control.

Once your order has been dispatched, tracking information will be provided where available.

Please note that dispatch time is the time required to process, prepare and hand your order to the delivery carrier. The carrier's delivery time begins after dispatch.

Products With Additional Lead Times

Certain products may be manufactured or assembled to order, or may otherwise require additional processing before dispatch.

Lead times can vary depending on product availability, component availability, supplier lead times and production schedules.

Where a specific lead time applies, this will be stated on the relevant product page where applicable.

If an unexpected delay occurs after you place your order, we will contact you as soon as reasonably possible.

Incorrect Delivery Information

Please ensure that the delivery information supplied at checkout is accurate and complete.

Incorrect or incomplete delivery information may result in delays, failed delivery or additional delivery charges.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible. We cannot guarantee that delivery details can be changed after an order has been dispatched.

Lost, Damaged or Missing Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or its contents appear to have been damaged in transit, or an item is missing, please contact us promptly. Where possible, reporting the issue within 48 hours of delivery helps us investigate the matter with the delivery carrier.

We may request photographs of the item and packaging where relevant to the investigation.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will investigate the shipment with the delivery carrier or supplier as appropriate.

Reporting an issue outside the requested 48-hour period does not affect any statutory rights you may have.