Shipping policy

At BUCHANS, we aim to dispatch every order as quickly as possible whilst maintaining the quality and accuracy of every shipment.

Order Processing

In-stock orders are typically processed and dispatched within 1–3 working days.

Working days are Monday to Friday, excluding UK public holidays.

Some products may be made to order, assembled to order, or sourced specifically for an individual customer. These products may require additional processing time before dispatch.

Where applicable, estimated lead times will be displayed on the relevant product page.

Shipping Costs

Standard UK delivery is £4.99.

Free UK delivery is available on orders over £50 (based on the order subtotal before shipping).

Any applicable delivery charges will be displayed during checkout before payment is taken.

Delivery

We use trusted delivery partners to ensure your order reaches you safely and efficiently.

Delivery times provided by couriers are estimates and cannot be guaranteed.

Once your order has been dispatched, tracking information will be provided where available.

Please note that dispatch times refer to the time required to prepare and hand your order to the courier. Delivery times begin once the parcel has been dispatched.

Made-to-Order Products

Certain products sold by BUCHANS are manufactured, assembled or sourced specifically to fulfil customer orders.

Lead times for these products may vary depending on component availability, supplier lead times and production schedules.

If an unexpected delay occurs, we will contact you as soon as possible.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details provided at checkout are accurate and complete.

BUCHANS cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information.

Lost, Damaged or Missing Deliveries

Please inspect your order upon arrival.

Any transit damage, missing items or delivery issues should be reported to us within 48 hours of delivery, together with photographs where applicable.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will work with the courier to investigate the shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the details provided on our Contact page.