Shipping Policy

At Buchans, we aim to dispatch all orders as quickly as possible while maintaining the quality and accuracy of every shipment.

Order Processing

Orders are typically processed within 1–3 working days for items that are in stock.

Some products may be made to order, assembled to order, or sourced specifically for a customer. These products may require additional processing time before dispatch.

Where possible, estimated lead times will be displayed on the relevant product page.

Delivery

We use trusted delivery partners to ensure your order reaches you safely and efficiently.

Delivery times provided by couriers are estimates and cannot be guaranteed.

Once an order has been dispatched, you will receive tracking information where available.

Made-to-Order Products

Certain products sold by Buchans are manufactured, assembled, or sourced specifically to fulfil customer orders.

Lead times for these products may vary depending on component availability, supplier lead times, and production schedules.

If an unexpected delay occurs, we will contact you as soon as possible.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details provided at checkout are accurate.

Buchans cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information.

Damaged or Missing Deliveries

Please inspect your order upon arrival.

Any transit damage, missing items, or delivery issues should be reported to us within 48 hours of delivery, together with photographs where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the details provided on our Contact page.